Terms and Conditions

Terms and Conditions

To make a purchase from the De Vere Vintners’ website you agree to the terms and conditions of the site.

Age Restriction

In accordance with UK law, when you place an order with De Vere Vintners you confirm that you are at least 18 years of age. All deliveries must be signed for by an adult aged 18 years or over.

Purchasing

When confirmation of your order is received, this indicates that we have received your order. Products are subject to availability and very occasionally we may run out of a particular vintage. If this is the case we will contact you immediately to discuss different options; either a later delivery date, a suitable alternative or indeed a full refund will be made if the former options are unacceptable to you.

Should you wish to cancel an order, please notify us at least 24 hours before delivery is due. Any notification after this time may result in the delivery being made at cost to the customer.

Please note, the bottle image vintage is not always indicative of the actual vintage in stock.

Delivery 

Please note that timescales for delivery and delivery charges will vary depending on the availability of the wine and your address. Please allow for extra time for deliveries to the Scottish Highlands and Islands. Unfortunately orders for delivery overseas cannot be placed online. If you would like to place an order to be delivered to a non UK mainland address please email info@deverevintners.com with your order requirements and delivery address, the sales team will come back to you with delivery costs and timings. We will endeavour to try and find the best delivery cost for you.

Our couriers normally deliver Monday to Friday, between 8.30am and 5.30pm. If you are not there and have not provided us with alternative delivery instructions when placing your Order the driver will leave a note to inform you that delivery has been attempted and the wine has been returned to our depot. If the wine is returned to our depot, we will endeavour to deliver the wine to you again, but if you are not there for a second time we reserve the right to have the wine returned to us and, in the event you contact us to request us to attempt delivery another time, to charge you additional delivery costs. Your will receive the wine next working day delivery from the date the order has been placed (excluding weekends and bank holidays) if before 2pm.

Delivery of an order shall be completed when we deliver the wine to the address you gave us and the wine will be your responsibility from that time.

You own the wine once we have received payment in full and they have been delivered to you.

Privacy and Security 

All information (including credit card details) is sent and received using the latest in secure e-commerce software. De Vere Vintners do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Breakages, Returns and Refunds

Breakages must be confirmed within 2 days of delivery. If you wish to return your order due to a fault of our own we are happy to get our courier to pick up the parcel from the delivery address stated on the invoice providing the parcel is securely packed in the same way as it was sent out.

Once the parcel has returned to us we will refund you the full amount. Please note that refunds may take up to 7 working days to appear in your account.

Disclaimer

By using this site you accept that the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information De Vere Vintners apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition and service and quality is very important to De Vere Vintners. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact info@deverevintners.com